1. 30-Day Happiness Guarantee
We want you to be completely confident in bringing TachyDex into your physical sanctuary. All direct reservations and purchases from TachyDex Inc. are eligible for our 30-Day Home Trial starting from the day your courier confirms delivery.
If you choose to return the hardware, initiate a return via support@tachydex.com. We provide an insured, prepaid return courier label and issue your refund within 3 business days of warehouse receipt.
2. Covered Hardware Components
TachyDex warrants that your hardware device is free from defects in materials and workmanship under ordinary consumer use for one full calendar year (365 days). Component coverage includes:
| Subsystem | Component Protected | Remedy |
|---|---|---|
| Display Engine | Cylindrical holographic optics, micro-LED projector, dome glass | Express modular replacement or full unit exchange |
| Sensory Suite | Dual 4K spatial vision cameras, ToF depth array, quad microphones | Factory calibration or sensor replacement |
| Acoustics & Power | 360° resonant chamber, USB-C power delivery, magnetic base | Subsystem repair or new unit exchange |
3. Exclusions & Limitations
This warranty does not cover damage resulting from:
- Accidental drops, liquid immersion, or external crushing force.
- Unauthorized hardware disassembly, tampering with the tamper-evident base seal, or custom soldering.
- Use with non-compliant third-party power adapters delivering voltages outside 20V/3.25A USB-PD specifications.
4. Express Replacement Program
If a hardware defect is verified by our engineering team, we ship your replacement unit via expedited air courier before waiting for the return unit to arrive. A prepaid return shipping label and protective cradle are provided in the box.
5. How to File a Warranty Claim
To begin a claim, prepare your unit serial number (engraved under the silicone foot of the base or located in the Companion Mobile App under Settings > Device Info) and contact:
TachyDex Customer Hardware Care
Email: support@tachydex.com
Response Commitment: Within 4 business hours.